We're Here to Support You
Get the help you need — 24/7 technical support, maintenance, and expert guidance for your solar systems.
24/7
Availability
2 min
Avg Response Time
98%
Satisfaction Rate
5,200+
Tickets Resolved
Choose the Right Support for You
Every customer gets our signature care. Upgrade for faster response and extended coverage.
Standard Care
Included with every installation
- 1 Year Warranty
- Basic Technical Support (9AM–6PM)
- Email & Phone Support
- Remote Monitoring Access
- Annual Performance Report
Premium Care
Best value for long-term peace of mind
- 5 Years Extended Warranty
- Priority 24/7 Support
- On-Site Service within 24 Hours
- Free Annual Maintenance
- System Performance Guarantee
- Spare Parts Replacement
Enterprise Care
For commercial & industrial clients
- Custom Warranty Terms
- Dedicated Account Manager
- 4-Hour On-Site Response
- Advanced Monitoring Dashboard
- Quarterly Performance Audits
- Team Training
Raise a Support Ticket
Our team responds within 2 hours
Common Questions
Quick answers to frequently asked questions
For residential installations, the process takes 2-3 days from site survey to commissioning. Commercial installations may take 1-2 weeks depending on system size.
We offer 25 years performance warranty on solar panels, 5–10 years on inverters, and 2 years on installation workmanship. Premium Care extends these warranties significantly.
We provide initial response within 2 hours for standard tickets. Premium and Enterprise customers get priority support with faster response times and on-site service within 24 hours.
Our Tubular batteries last ~5 years, Gel ~6–8 years, and Lithium/LiFePO4 ~10–15 years (6000+ cycles). Lifespan depends on usage and maintenance.
Yes, we offer annual maintenance contracts (AMC) for all our installations. Regular cleaning, performance checks, and preventive maintenance are included in our service plans.
Most customers see 50–80% reduction in electricity bills depending on system size and usage pattern. Our team provides detailed ROI analysis during consultation.
Yes, we partner with leading banks to offer easy installment plans and solar financing options. Contact our sales team for personalized financing solutions.
Downloads & Guides
User manuals, product guides, and resources to help you get the most from your system.